Return & Refund policy

Gentsfit Return & Refund Policy

At Gentsfit, we are committed to providing you with a seamless shopping experience, and we stand by the quality of our products. To ensure your satisfaction, we offer a 30-day money-back guarantee. We want you to be completely content with your purchase, and our return process is designed to make it hassle-free for you.

30-Day Return Policy

You have 30 days from the date of receiving your item to request a return. Please note that we can only accept returns within this period unless it's pre-authorised. To initiate a return, please contact our customer service team at info@gentsfit.co.uk. Make sure to include your order number and the reason for the return in your email.

Return Conditions

For your item to be eligible for a return, it must be in the same condition as when you received it, which means it should be unworn or unused, with all original tags, and in its original packaging.

Return Procedure for Gentsfit:

1. Contact our customer service team at info@gentsfit.co.uk, including your order number and the reason for your return.
2. Our team will promptly provide you with detailed instructions for the return process.
3. Once our team email you with the return shipping label from your preferred choice of courier, safely pack the item in its original packaging and follow the instructions provided in the email to send back the item. We always use a tracked service to prevent any parcel loss.
4. Upon receiving your return a member of our team will email to confirm the receipt of your return and inspect your return order, we strive to process your return within 5 working days. You will receive an email confirming the initiation of the refund. Please be aware that it may take 3-5 business days for your bank to credit the refunded amount.

Damages and Issues

Upon receiving your order, please inspect it immediately. If you discover that the item is defective, damaged, or you received the wrong item, contact us right away so that we can evaluate the issue and make it right.

Exchanges

We can only facilitate an exchange for an item of equivalent value. If you wish to exchange for an item with a different value, kindly return the unwanted item(s) for a refund. Subsequently, you can place a new order for the desired item(s) to ensure a prompt delivery of your new selection

European Union 14-Day Cooling Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without the need for justification. However, our policy extends to a 30-day money-back guarantee.

Refunds

We will notify you once we've received and inspected your return, informing you whether the refund has been approved. If approved, you will receive an email confirming the initiation of your refund. Please remember that it may take your bank or credit card company 3-5 working days to process and post the refund.

Further Assistance

If more than 10 business days have passed since we approved your return, and you haven't received your refund, please contact us at info@gentsfit.co.uk. For any other inquiries regarding our return policies, please don't hesitate to get in touch with us.

Contact Information:

Email: info@gentsfit.co.uk

Business Address: 19 St Margaret's Street, Leicester, LE1 3EB, United Kingdom

Business Hours: Monday to Friday, 9 am to 6 pm (GMT)